Terms and Conditions

1. Who we are

Abodera is operated by [REGISTERED BUSINESS NAME], registered in Ghana with registration number [NUMBER] (“Abodera”, “we”, “us”).

Abodera is a marketplace. We help students find and book beds in hostels, and help hostel owners manage their properties. Unless we say otherwise, hostels listed on Abodera are owned and run by independent hosts, not by Abodera.

2. Your account

You must give accurate information when you sign up, including your name, email address and university. You are responsible for keeping your password safe and for everything done through your account.

We may ask you to verify your email address or phone number. Hostel owner accounts are reviewed before listings go live.

3. Bookings and bed holds

When you book, you choose a specific bed in a specific room. Your bed is held for a limited time while you complete the deposit payment. If payment is not completed in that time, the hold ends and the bed becomes available again.

A booking is confirmed when your deposit payment succeeds and you receive a booking reference starting with ABD.

4. Payments and installments

All payments are processed by Paystack. Prices are shown in Ghana cedis (GH₵) and include any Abodera service fee unless stated otherwise.

Where a hostel offers installments, you pay a deposit at booking and the balance on the dates shown in your payment plan. Missing an installment may lead to your booking being cancelled under the cancellation policy below.

Abodera holds the host’s share of your payment and releases it to the host after you check in.

5. Cancellations and refunds

[CANCELLATION AND REFUND POLICY: set out how much a student gets back if they cancel before check-in, after check-in, or if the host cancels or the room does not match the listing.]

If a host cancels your booking or the room is materially different from the listing, contact us within [NUMBER] days of check-in and we will help you get a refund.

6. Student responsibilities

You agree to follow the rules of the hostel you book, treat other residents and staff with respect, and only invite visitors through the visitor pass feature where the hostel requires it.

You are responsible for damage you cause to the room or hostel.

7. Host responsibilities

Hosts must have the right to rent the property, keep listings accurate and up to date, honour confirmed bookings, and meet safety and legal requirements for student accommodation.

Hosts must not ask students to pay outside Abodera for bookings made on Abodera.

8. Reviews and content

Reviews must be honest and based on your own stay. We may remove content that is false, abusive, discriminatory or shares someone else’s private information.

By posting photos, reviews or community posts, you give Abodera permission to display them on our services.

9. AI features

Abodera AI helps you search for hostels using everyday language. Its suggestions may not always be accurate, so check the hostel details before you book.

10. What you must not do

Do not use Abodera to commit fraud, post fake listings, harass anyone, scrape our data, interfere with the apps or try to access accounts that are not yours. We may suspend or close accounts that break these rules.

11. Our liability

We work hard to keep listings accurate and payments safe, but hosts are responsible for their properties. To the extent the law allows, Abodera is not liable for losses caused by a host, another resident or events outside our control.

Nothing in these terms limits rights you have under the laws of Ghana that cannot be limited.

12. Changes to these terms

We may update these terms from time to time. If we make important changes, we will tell you in the app or by email before they take effect.

13. Governing law

These terms are governed by the laws of the Republic of Ghana. Any dispute will be handled by the courts of Ghana.

14. Contact us

Questions about these terms? Email [email protected] or use the contact form on our website.